Confluence vs. Jira (2023 Comparison) – Forbes Advisor

The best way to compare Confluence and Jira is to look at their various features, as we have below.


Confluence offers four different plans: a Free plan, Standard plan, Premium plan and Enterprise plan. The Standard plan is $5.75 per user per month while the Premium plan costs $11 per user per month. For Enterprise plan pricing, you’ll need to reach out to Confluence directly and request a custom quote.

Jira’s four plans are similar to Confluence’s but a bit more expensive. The Free plan is $0 forever while the Standard plan is $7.75 per user per month and the Premium Plan is $15.25 per user per month. Pricing for the Enterprise plan depends on your unique needs and can be provided on request.

Ease of Use

When it comes to ease of use, Confluence is the clear winner. It features an intuitive, drag-and-drop interface so your team can create and share content without a learning curve. Plus it comes with a variety of templates and macros you may use to automate tasks.

Since Jira was originally created for software developers, it can be difficult to use, especially if you have limited IT knowledge. Fortunately, its templates and customer support options can help you easily get started with your project.


While there is some overlap between Confluence and Jira, each tool was created for its own unique purpose. Confluence acts as a knowledge base your team can use to create, store and share documents or content that allows you to make informed decisions and improve customer satisfaction.

Some examples of these documents include employee handbooks and website tutorials. Jira, however, uses Agile methodologies and features such as a Kanban board and scrum boards to help your team manage more complex projects. Many teams also depend on it to track software bugs and issues.

Product Types

Confluence was created to serve teams in just about any industry. It’s a single product or documentation tool. Jira, however, is available in five varieties that accommodate different types of projects. These include:

  • Jira Software: Helps plan, track, fix and ship software
  • Jira Service Management: Helps customer service desks track and resolve customer issues
  • Jira Work Management: Helps manage projects across all departments
  • Jira Align: Helps enterprises gain real-time visibility into all projects
  • Jira Product Discovery: Helps teams organize ideas and prioritize them based on the unique needs of the business.


Both Jira and Confluence offer templates to support a variety of projects so you don’t have to start from scratch. Since Confluence allows you to create and edit over 100 pre-made templates for things such as meeting notes and project plans, it feels a lot like a content management system (CMS). Jira has more than 70 templates with custom fields and pre-configured workflows that adhere to industry best practices.


Integrations are important if you already use other tools and would like to streamline your workflows. Jira and Confluence were both developed by Atlassian so it’s no surprise they seamlessly integrate with one another. These tools also support more than 3,000 integrations in categories including project management, CRM and more. You may integrate them with Google Drive, Microsoft Teams, Slack, Refined Toolkit, Lucidhart and more.

Customer Support

Confluence has a robust knowledge base, a community forum and support portal that allows you to fill out support tickets and receive the assistance you need from Atlassian, the tool’s developer. Higher-level plans come with faster, more comprehensive phone support.

Jira has a self-service portal and short videos that can answer a variety of questions you might come across about the tool. It also offers 24/7 support via chat and email.

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